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How does it work?

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1. Register your service online

2. Send your timepiece with our Service Kit

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Receive the Service Kit at home

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Easily assemble the shipping box

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Use the foam cylinder to place the watch

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Send your watch to IWC free of charge

3. View and approve your cost estimate, and track the status of your request online

4. Pay online upon service completion

5. Your timepiece will be shipped back to you free of charge

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For more detailed Customer Service information, please refer to our?Conditions of Service

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New service request

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View my service requests

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